Returns and Refund Policy
We accept change of mind returns within 30 (thirty) days, but you have to pay for the return postage. Send an email to firstname.lastname@example.org to arrange the return.
We will happily accept the return and pay for the return postage of any product which is damaged, or does not match the description of what you ordered. Nutra Nourished asks you to please inspect the parcel before signing with the courier should any damage have occurred in transit. Should any damage have occurred Nutra Nourished must be contacted via email email@example.com within 48 hours of receiving your goods and provided with photo evidence for verification.
You will be issued a return address of where to send your goods, and they must be received back within (14) fourteen days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price less freight costs. Please note that every effort is taken to ensure that we pack your order as safely as possible – but damage does occur from time to time – especially in the transit of glass items.
Thank you for your patience and co-operation in the event of a breakage or error with your parcel. We will work together to get the goodness you deserve to you as soon as possible.
Once the product is opened, we do not refund the purchase price if you simply change your mind. We advise that we make our products in a sample size of most of the range so that you can try the product before you purchase a full tub. We hope that helps to enjoy our deliciousness with confidence.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return please send an email to firstname.lastname@example.org.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Nutra Nourished at 313/52 Currumbin Creek Rd, Currumbin Waters 4223, Australia.
To return your product, you should mail your product to Nutra Nourished at 313/52 Currumbin Creek Rd, Currumbin Waters 4223, Australia.
Unless the product arrived damaged, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if Nutra Nourished paid for the return shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.